This Privacy Policy will explain how Shift-It Fitness uses the personal data we collect from you when you use our website.
This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communication networks by Shift-It Fitness, as well as describing the types of personal information that we may collect about you and the purposes for which we use this information.
By contacting Shift-It Fitness by phone, or visiting our online website (shift-it-fitness.co.uk), you are accepting and consenting to the practices described in this Privacy Policy.
Personal information collected about our clients
We collect personal information from our clients through various means. This personal information may include the following: your name, date of birth, contact information, preferred communication methods, training aspirations, bank details and credit card details.
We also collect the following information:
Sensitive Information: The term “sensitive information” in this context refers to information related to your racial or ethnic origin, religion or other beliefs and health. Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. By providing the sensitive information to us, you are consenting to our using it in the manner set out in this Policy.
Surveys: We may ask you to complete surveys that Shift-It Fitness use for research and improvement purposes, although you do not have to respond to them.
The above information may be used for the following purposes:
- To carry out our obligations arising from any contractual agreement, and to provide you with the information and products or services you request. These may include the facilitation of class bookings and the provision of services to us by our agreed third party providers;
- To process payments and maintain accounts and records;
- To improve our platform, prevent or detect fraud or abuses of our website and enable third parties contracted directly to Shift-It to carry out technical, logistical, research or other functions on our behalf;
- To send you marketing and promotions and to conduct surveys, prize draws, competitions and other promotions via email, telephone or post; and
- To notify you about changes to our services, terms and conditions.
Personal information collected by visitors to our website or otherwise
When visiting our website (www.shift-it-fitness.co.uk), contacting us by post, telephone or email, we may collect, store and use certain personal information that you disclose to us. This includes details such as your name, contact number, address and email as well as traffic data, location data, web logs, communication data and resources that you access, whether this is required for our own billing purposes or otherwise. If you contact us, we may keep a record of that correspondence.
We collect this information through different means and use these to help us improve our services based on the feedback provided. Examples of these are as follows:
- If you provide personal information as a means of communicating with us.
- If you enter a competition or promotion we may ask for specific information, for example your name and email address.
- We will collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using “cookies”.
- If you provide your information to Shift-It Fitness to make a comment about our services or website.
HOW DO WE STORE YOUR DATA?
Shift-It Fitness securely stores your data through Microsoft’s secure One Drive.
Shift-It Fitness will keep your data for the period of which you are a customer of Shift-It Fitness. Once this time period has expired, we will delete your data by deleting all digital files from One Drive and destroying any paper files.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
Shift-It Fitness would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request Shift-It Fitness for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Shift-It Fitness correct any information you believe is inaccurate. You also have the right to request Shift-It to complete information you believe is incomplete.
- The right to erasure – You have the right to request that Shift-It Fitness erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that Shift-It Fitness restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to Shift-It Fitness’ processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Shift-It Fitness transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: shift.it.maz@gmail.com
data CAPTURE INFORMATION
We adhere to strict security procedures covering the storage of your information to prevent unauthorised access and to comply with the terms of the Data Protection Act 2018. We may ask for proof of identity or for other personal information before we can process any enquiry further.
MARKETING
Please note that your information may be used to send you details of products or services we offer and have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your initial consultation. Opt-out options are detailed within the communication sent by Shift-It Fitness.
DISCLOSURES
Information about our clients is an important part to our business and we do not sell it to others. Shift-It Fitness shares member information only as described in this Privacy Policy.
We release account and other personal information to third parties when we believe release is appropriate to comply with the law; enforce or apply our services agreements; or protect the rights, property or safety of Shift-It Fitness, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. This does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.
Shift-It Fitness reserves the right to forward a clients’ information to a third party debt collection agency in the event of non-payment of fees when due.
If the personal information you provide us is sensitive personal data within the meaning of the Data Protection Act 2018, such information, will only be disclosed with your full consent.